Who lost your parcel?

Tell us which courier or broker you used.

Upload a photo, label, receipt or PDF — we'll read it and fill in your details automatically.

Which Courier/Broker? *

Please select a courier.

Tracking number (if known)

Multiple tracking numbers found — tap to select the one for your parcel:

You'll find this on your posting receipt, postage account page or on the label/qr code provided to you.

Proof of posting (recommended) Tap to upload

This will be needed to support your claim — upload now to avoid delays later. Posting receipt or dispatch confirmation.

When was it sent? *

Please enter the date of the incident.

Where was it posted? (optional)

The name of the post office, shop, or method of collection.

What happened to your parcel?

Select the option that best describes your situation.

Complete Loss Never arrived or went missing in transit

Misdelivered Delivered to the wrong location

Marked as Delivered / Not Received Courier says it was delivered but the addressee never received it

Wrong Parcel in Locker On collection, the addressee found a different item in the locker

Please select what happened to your parcel.

About your parcel

Help us understand what was in the parcel and what evidence you have.

Upload a photo or PDF of your receipt, invoice, or bank statement — we'll extract the item description and value, and attach it as your proof of value.

Multiple items found — select which to include in your claim:

What was in the parcel? *

Please describe what was in the parcel.

Estimated value of contents *

£

Total cash value of missing contents.

Please enter the estimated value.

Proof of value (recommended) Tap to upload

Receipt, invoice, bank statement or similar

Postage & insurance fees (optional)

£

Total amount paid for postage and any additional insurance or compensation cover.

Anything else we should know? (optional)

Addressee details

Who was the parcel addressed to, and where was it being delivered?

Name on parcel *

Please enter the name on the parcel.

Delivery address *

Type a postcode or street name to search

Please enter or select a delivery address.

Your details

So we can contact you about your claim. We'll never share your details.

First name *

Please enter your first name.

Last name *

Please enter your last name.

Email address *

We'll send your claim reference and updates here.

Please enter a valid email address.

Phone number (optional)

Useful if we need to reach you quickly.

Your address *

Type a postcode or street name to search

Please enter or select your address.

We also need a Letter of Authority — the document that formally authorises us to deal with the courier on your behalf, including requesting information they'd otherwise only release to the account holder.

Letter of Authority

I, [your name], of the address provided in this form, hereby authorise ParcelClaimer ("the Agent") to act as my authorised representative in all matters relating to my compensation claim against [courier] in respect of the parcel with tracking reference [tracking number].

I specifically authorise the Agent to:

Correspond with and make formal representations to [courier] on my behalf in connection with this claim;
Require [courier] to disclose all relevant information relating to this parcel — including tracking records, delivery attempts, account notes, and complaint history — that would otherwise be restricted to the sender or account holder;
Negotiate and, where appropriate, accept a settlement or compensation payment on my behalf.

Scope: This authority is limited solely to the claim described above and does not extend to any other matter or contract.

Duration: This authority remains in effect until the claim is resolved, until I withdraw it in writing, or for a maximum of 24 months from the date of signing — whichever is sooner.

Date

Signed [your signature below]

Sign here

Digital signature — type your full name *

Typing your name here constitutes your digital signature on the Letter of Authority above.

Please type your full name to sign the Letter of Authority.

You must agree to the Letter of Authority to submit your claim.

✓

Claim submitted!

Thanks — we've received your claim and we're on it.

Your reference number is:

PC-000000

A confirmation has been sent to

What happens next

1

Within 24 hours — one of our claims handlers will review your case and email you to confirm eligibility.

2

We contact the courier — we'll write to the courier formally on your behalf and request compensation.

3

You get paid — once a settlement is agreed, we transfer your compensation directly to you. No win, no fee.

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